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ISO 9001:2015
Jul 25,2024
- Period:
- Apr 24,2018 - Apr 23,2027
- Certification bodies:
- Bureau Veritas Certification Holding SAS – UK
What is ISO 9001:2015?
ISO 9001 is an international quality management system (QMS) standard intended to assist organizations in ensuring the consistent provision of products and services that meet customer and regulatory requirements, while achieving continuous improvement and enhancing customer satisfaction.
Core Features of ISO 9001:
1. Universality: The ISO 9001 standard is applicable to organizations of all types and sizes, whether they are in manufacturing, service industries, or non-profit organizations.
2. Quality Management Principles: The standard is grounded on seven quality management principles, including customer focus, leadership, involvement of people, process approach, improvement, factual approach to decision making, and relationship management.
3. Process Approach: The standard encourages organizations to use a process approach to manage activities more efficiently.
4. Continuous Improvement: ISO 9001 emphasizes the continuous improvement of the QMS through internal audits, monitoring mechanisms, and process evaluations.
5. Customer Satisfaction: An organization's quality management system should focus on meeting customer requirements and expectations to increase satisfaction.
6. Top Management Commitment: Senior management must demonstrate commitment to the QMS through policy development, goal setting, and resource allocation to support quality objectives.
7. Employee Training and Involvement: ISO 9001 stresses the importance of adequate training and motivation for employees to ensure their full involvement and contribution to quality management.
8. Monitoring and Measurement: Organizations need to monitor and measure the performance of their QMS and make management decisions based on data and analysis.
9. Risk Management: The standard requires organizations to identify, evaluate, and address risks and opportunities.
Structure of the ISO 9001 Standard:
The ISO 9001 standard is structured into several sections, each corresponding to different requirements, including:
- Scope: Defines the applicability of the standard and the requirements organizations must follow.
- Normative References: Lists the regulations and standards that must be referenced when implementing the standard.
- Terms and Definitions: Provides professional terminology and definitions related to the QMS.
- Quality Management System: Details the requirements for establishing, implementing, maintaining, and continually improving the QMS.
Achieving ISO 9001 certification indicates that an organization has established a quality management system that meets these requirements, which not only boosts customer trust but also helps improve operational efficiency, reduce costs, and enhance product and service quality. Through continuous monitoring and improvement, organizations can optimize their quality management practices to adapt to market changes and evolving customer need
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